Today’s consumers are used to being in control of their online brand experiences. And brand marketers are actively encouraging this engagement with their online and omni-channel marketing strategies. It’s no surprise that these consumer expectations bleed into the B2B experience. Buyers crave B2B engagement opportunities in the same way they crave engagement with B2C brands. […]

As a fan of LEGO, I have always been impressed with how well they engage with customers.The favourite Danish toy manufacturer has always had a positive brand image, and with a mission to “Inspire and develop builders of tomorrow,” it comes as no surprise that their customers are a key component to their marketing success. […]