It's not uncommon to find brands measuring their social success by the number of 'likes' and followers they have. These are, undoubtedly, crucial engagement metrics and show that people are interested in your brand.
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However, the modern marketer wants more than to amass 'likes' and prioritizes establishing strong, emotionally connected relationships with consumers.
To find out what engagement means to the modern marketer, Thismoment studied some of the top brands in the social space: [...]